Frequently Asked Questions

 

What is SlipperExchange.com?

SlipperExchange.com is an online slipper marketplace that offers a handpicked collection of bestselling slippers at both retail and wholesale prices. Although our slippers can be found in retail stores both online and offline, this is the only place where you can buy them at wholesale prices (in bulk discounts). SlipperExchange is a subsidiary of Lace & Lawn Ltd., which is based in Los Angeles, California.

 

Do you have to be a business to buy from this site?

No. Anyone can make an order on the site. Although our customers are primarily small businesses and non-profits, anyone can enjoy our wholesale pricing provided that they meet the minimum order quantity.

 

What’s the minimum order quantity?

Technically there’s no MOQ. You can buy just a single pair of slippers at the retail price. However, our wholesale pricing starts at 30 units and up.

 

How do you select which slippers to sell on the site?

Out of a vast selection of slippers, we only choose styles that have a proven record of selling well both online and offline. Our slippers are frequently bestsellers on Amazon as well as locally in physical retail stores.

 

Are prices negotiable?

For quantities below 500, our prices are listed according to each item’s pricing chart. For orders above 500 units, please contact support@laceandlawn.com and we can possibly offer you even better prices than stated online.

 

How do you keep prices so low?

We’ve been selling and distributing footwear for ten years and have built strong relationships with our manufacturers in China. This allows us to offer near factory prices which are the lowest any wholesaler can offer on the same quality level and style of slippers.

 

How much does shipping cost?

All wholesale orders ship free in the US due to our free shipping policy on orders above $200, for which all wholesale orders qualify. For all other orders, shipping is based on our carrier’s (usually DHL) quoted rate and delivery location.

 

What allows you to offer free shipping?

We’re able to offer free shipping because we’ve negotiated extremely favorable terms with our logistics partners over the years, and would like to pass on the savings to our customers. Because costs are so low we simply build it into our product pricing to make cost calculations easier.  

 

How do I make a return?

You may request a return within 30 days of delivery by first contacting our service department at support@laceandlawn.com with your order number and reason for return. Once accepted, we will issue you an RMA number, which you must include on the return shipment. You are responsible for all return shipping fees. Because the cost of return is so high for wholesale orders, we urge you to contact us first with any problems with your order, so that we can work out a mutually beneficial solution.