Great construction but one shoe is marked wrong size!
I like the quality of material and they are lightweight and comfortable. I especially like that footbeds are replaceable and shoes are washable. That being said, even though both are marked size 10, the left shoe is Definitely a size larger. The trim on opening is visibly wider (1/4"). I have swelling issue with left foot (for years) so its logical that left would be slightly snug...these fall off my left foot but fit perfect on right foot. Unfortunately my only option is to return or purchase another pair in size 9 (which will not fit right foot)! If they were correct size this would be a five star rating.
Thank you for contacting us and bringing this issue to our attention. After reading your message, I understand you have some concerns about the quality of the your slippers. Don't worry--you are covered by RockDove Quality Guarantee as it seems like you have received a pair of slippers with unexpected quality. We apologize for any inconvenience that may have caused. To compensate, we replace your product for free and there is no need for you to return the original product. This saves you both the time and postage fees of a return. Just simply confirm us with your shipping address, and new size/color you would like to try. And please also attach your original order ID, which you can find on your order details page, so that we could make a perfect match for you. We will then send the new slippers to you in a very short time.
At RockDove, we are committed to providing our customers with a fantastic shopping experience, and your feedback helps us make that possible. If you have any thoughts about this shopping experience, you are very welcome to leave your comments for your order on our website. With your comments, we could improve the quality of our services and take better care of our valued customers.
Thank you again for loving and choosing RockDove, and we are looking forward to hearing from you soon.